Pebble London operates a 'If it doesn’t look pretty, return it' policy. This means that you can return your jewellery for whatever reason you may have. Any return must be received within 7 days of delivery. Please note that unidentified returns/exchanges may be returned to the sender. You are not able to return items which have been worn or have had the security tag removed.
Returns received outside the above time frames are accepted at the discretion of Pebble London and can only be refunded as a merchandise credit.
Exchanges are possible, but exchange items can only be dispatched after the returned goods have been received and undergone a quality control check.
Exchanges received outside of the above stated timescales are also subject to product availability and the customer will incur any shipping costs for such exchanges. Any further returns of exchanged items outside the stated timescales will again be at the customers cost for shipping and refunded only as a merchandise credit.
Pebble London will not accept returns for any items that have been worn and tags removed. Upon receipt of an order, if any item has been received with no tags, customer should notify us (by phone or email) on the same day if they wish to return.
We strongly advise all customers to check their purchase thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).
Refunds to you will be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser excluding sales taxes for all EU country shipments excluding shipping charges. As previously stated, international customs duties and sales taxes are non-refundable for shipments outside the European Community (EU).
If you have received an item from Pebble London as a gift you can return it for an exchange. Please call us on 0207 262 1775 (UK) or +44 207 262 1775 (overseas) to arrange an exchange for the product. You will be charged for any difference in cost and any additional shipping, taxes and import duties.
Please click here to read information about our jewellery and instructions for caring for your jewellery.
Please click here for Frequently Asked Questions.